29bd's Privacy Policy
Your personal information is our top priority. This policy explains how 29bd collects, uses, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") applies to all registered members and visitors ("you", "user") who use the 29bd platform ("Platform", "we", "our") services. 29bd treats the privacy and protection of your personal information with the utmost seriousness and commits to keeping your data secure through modern technologies including SSL encryption.
This Policy explains what types of information 29bd collects, why it is collected, how it is used, under what circumstances it is shared with third parties, and what rights you have over your information. By continuing to use the Platform you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please do not use the Platform and contact our support team.
What Information We Collect
The 29bd platform collects various types of information in order to provide its services. The detailed categories of that information are set out below:
1.1 — Personal Identity Information
The following information is collected directly from you at the time of registration and for account management purposes:
- Full name and date of birth (for age verification; minimum age is 21)
- Email address and mobile number
- Residential address and postal code
- National ID card, passport, or other government-issued ID details (where identity verification is required)
- Username and password (stored in encrypted form)
1.2 — Financial & Transaction Information
Financial information required to process deposits and withdrawals is collected. This includes:
- Payment method details — bKash, Nagad, Rocket, or bank account information
- Transaction history — deposit amounts, withdrawal amounts, and dates
- Bonus usage and wagering records
- Win and loss information and changes to account balance
1.3 — Technical & Usage Information
Some technical information is collected automatically to ensure platform security and improve services:
- IP address, device type, and operating system
- Browser type and version
- Login time, session duration, and page visit records
- Information collected through cookies and similar tracking technologies
- Referral source and navigation patterns
1.4 — Communication Information
When you contact our support team, the content and details of that communication are stored. This includes live chat conversations, email content, and support requests.
Purpose of Information Use
29bd uses collected information only for defined and legitimate purposes. These purposes are described in detail below:
Service Operations
Your information is essential for creating and managing accounts, verifying logins, processing deposits and withdrawals, and issuing bonuses and rewards.
Identity Verification & Security
Identity verification processes are carried out to prevent fraud, protect accounts, prevent money laundering, and confirm the minimum age requirement (21+).
Customer Support
Your information is used to resolve your issues quickly and effectively, maintain the context of previous communications, and provide relevant information.
Service Improvement
Aggregated data is analysed to evaluate platform performance, develop new features, and improve the user experience.
Notifications & Communications
Your contact information is used to send important account notifications, transaction confirmations, and promotional messages in accordance with your consent.
Legal Obligations
Necessary information is retained and provided to comply with applicable laws and regulations, in response to regulatory authority requests, and as part of legal proceedings.
Sharing Information with Third Parties
29bd does not sell your personal information or transfer it to third parties for commercial purposes. Limited information may be shared only in the specific circumstances described below and under strict confidentiality agreements.
Payment Processors
Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers to complete deposits and withdrawals. These organisations follow their own privacy policies and use the information solely for the purpose of completing transactions.
Technology & Service Partners
Operational information may be shared with companies providing technical services required to run the platform — such as hosting, cybersecurity analysis, and game software providers. These partners are bound by strict data protection agreements.
Legal Authorities
Necessary information may be provided in response to court orders, legitimate investigative processes, or requests from authorities empowered by applicable law. Information is not disclosed in such cases except where there is a legal obligation to do so.
Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may be transferred. In such circumstances you will be notified in advance and given the opportunity to accept the new policy.
Cookies & Tracking Technologies
The 29bd platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the website browsing experience.
Essential Cookies
These cookies are essential for the platform's core functions — such as maintaining login sessions and security verification. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences and settings, such as language preference or display options. They improve your personalised experience.
Analytics Cookies
These cookies are used to understand how users interact with the platform. This information is held in aggregated form and individuals cannot be identified.
Cookie Controls
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some core platform features to stop working. Most modern browsers offer detailed control options for managing cookies.
Data Protection Measures
29bd has adopted industry-standard technical and organisational measures to protect your information. The main security layers are described below:
Encryption
All data transmissions are secured using SSL/TLS encryption technology. Passwords and sensitive financial information are encrypted with industry-standard hashing algorithms. Stored data is also protected with the highest level of encryption.
Access Controls
Only authorised personnel may access user information, and only to the extent necessary. Internal access is strictly managed through role-based access controls and multi-factor authentication systems.
Security Monitoring
Platform security is monitored 24/7. Unusual activity is automatically detected and investigated. Regular security audits and penetration testing are conducted to identify vulnerabilities.
Data Storage & Backup
Your information is stored on secured servers and regular encrypted backups are maintained. Arrangements are in place for rapid recovery in the event of data loss or an incident.
No security measure is completely perfect. However, 29bd is committed to maintaining the best industry standards at all times and will notify you in a timely manner in the event of any security incident, in accordance with applicable law.
Your Rights & Options
You have the following rights regarding your personal information. To exercise these rights, contact our support team.
Right to Access
You may request a copy of the information 29bd holds about you. We will fulfil this request within a reasonable time.
Right to Rectification
If any information held about you is incorrect or incomplete, you may request that it be corrected or updated. Some information can also be changed directly from your account settings.
Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or active disputes.
Right to Opt Out of Marketing
You may opt out of promotional messages or marketing communications at any time. This preference can be changed in your account settings or through our support team.
Data Portability
You have the right to receive your information in a structured, machine-readable format that you can use with another service.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted. In this case the information will be retained but not actively used.
Data Retention Period
Active Accounts
All information necessary to provide services is retained for as long as your account remains active. Transaction information and gaming history are retained in full.
Inactive Accounts
Information for accounts that have been inactive for an extended period is retained for a set period for legal requirements and fraud prevention purposes. After that period, information is securely deleted or anonymised.
Retention for Legal Requirements
Financial transaction records, identity verification information, and data related to legal disputes must be retained for a set period in accordance with applicable laws and regulations. This period depends on the relevant legal requirements.
Analytical Data
Analytical data used for service improvement may be retained for an extended period in aggregated, anonymised form.
Protection of Minors
Important: The 29bd platform is for users aged 21 and over only. We do not knowingly collect any personal information from minors.
An age verification process is conducted at registration. If we become aware that a minor has registered on the platform, that account will be suspended immediately and any collected information will be securely deleted. If a parent or guardian believes their child is using the platform, please contact us — [email protected].
Policy Changes & Updates
Policy Review
29bd periodically reviews and updates this Privacy Policy. The Policy may be amended due to changes in services, technological advancements, or legal requirements. The date of the most recent update is noted at the top of each version of the Policy.
Change Notifications
For significant changes, registered users will be notified by email and a clear notice will be displayed on the platform. Continuing to use the platform after changes have been made means you are consenting to the updated Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, please contact the 29bd support team.
29bd Support Team
We are here for you 24/7 — support is available in Bengali and English.
Available on the platform 24/7 — the best way to get instant support
[email protected]